Careers —

VTC Operator

About The Position —

  • Responsible for scheduling, monitoring, and Tier I operations and maintenance of secure VTC systems
  • Schedule and establish VTCs and conducts routine operational tests and fault isolation on VTC electronic systems and equipment
  • Optimize systems operation and resource utilization
  • Provide assistance to users in accessing and using systems
  • Maintain and operate a wide variety of VTC equipment to include cameras, microphones, audio and video playback, recording, and duplication devices
  • Continuously monitors all component equipment and takes the appropriate corrective action for restoral to operational readiness
  • Requires strong adherence to scheduling deadlines
  • Requires experience working with demanding, high ranking customers and their staff
  • Helpful to have previously worked in a Help/Service Desk or other customer service environment
  • Must have the ability to work in team environment with good customer relation skills
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How to Apply

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