/ Careers

Service Desk Specialist

About The Position

  • Provides first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests
  • Provides polite and friendly customer service
  • Attempts to resolve as many incidents during the first contact, or at Tier I. Efficiently escalates incidents to higher Tier II or Tier III when required
  • Documents incident status and solutions in incident database tools.
  • Possesses current working knowledge of computers, printers, laptops, and common windows applications
  • Works through various types Tier II issues with telephone assist
  • Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self help capability
Email your resume
How to Apply

Send your up to date CV and cover letter detailing why you would like to work here to careers@crystalclearconsultingllc.com

Don't see an opening for you? We accept applications for all positions. All applications are kept confidential. Only successful applicants will be contacted.